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Coca-Cola Amatil Indonesia one of the leading manufacturers and distributors of The Coca-Cola Company products in Indonesia, is inviting the right candidate to fill in a challenging position in Customer Service area as:

National Contact Centre Representative (Direct Contract)
(Jakarta Raya)

Responsibilities:

  • First point of contact to customer and consumer inquiry, questions or complaints
  • Call handling management: greeting, escalation, monitoring & follow-up
  • Taking order, monitor and follow-up
  • Manage communication among parties: customer/consumer, Sales & Marketing, CCAI Support team and CCI Support team
  • Ensure all contacts have been recorded and followed-up properly

Requirements:

  • A minimum of Diploma Degree from well-known University, preferably having 2 years working experience in customer service area out of which 1 (one) year exposed to call handling activities and order management
  • Demonstrates excellent capability in dealing with difficult customer and under pressure situation;
  • Have a good customer oriented personality and attitude
  • Fast learner, self driven personality, ability to work in a team, willingness to work hard and learn a new thing
  • Able to work on night shift, after office hour, on weekend and public holiday, based on the assigned schedule by National Contact Centre Manager
  • Computer literate in using standard MS office (MS Word, MS Excel) and familiar with in using Lotus Notes, BASIS Equipment Control/Order Entry would be an advantage
  • Having a good communication in English and having working experience in sales area would be considered as a significant plus

Send your comprehensive resume with photograph (Not more than 100 Kb) to:

Pretty.Aritonang@sea.ccamatil.com

Only short listed candidate will proceed

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